Unfair, Deceptive, or Abusive Acts or Practices (UDAAP) Compliance Training

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Learning Outcomes 2 Topics Sample Lesson

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Welcome to the UDAAP Compliance Training

Learning Outcomes

Introduction 2 Topics

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What is the Purpose of UDAAP

Real World Example

The Legal Background 4 Topics | 1 Quiz

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Background on the Laws (1 of 2)

Background on the Laws (2 of 2)

UDAAP: Let’s break it down

Knowledge Check of Legal Background

Unfair Acts and Practices 12 Topics

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Unfair: It causes or is likely to cause substantial injury to consumers (1 of 3)

Unfair: It causes or is likely to cause substantial injury to consumers (2 of 3)

Unfair: It causes or is likely to cause substantial injury to consumers (3 of 3)

Unfair: The injury is not reasonably avoidable by consumers (1 of 4)

Unfair: The injury is not reasonably avoidable by consumers (2 of 4)

Unfair: The injury is not reasonably avoidable by consumers (3 of 4)

Unfair: The injury is not reasonably avoidable by consumers (4 of 4)

Unfair: The injury is not outweighed by countervailing benefits to consumers or to competition (1 of 3)

Unfair: The injury is not outweighed by countervailing benefits to consumers or to competition (2 of 3)

Unfair: The injury is not outweighed by countervailing benefits to consumers or to competition (3 of 3)

Unfair Acts and Practices: Summary

Deceptive Acts and Practices 16 Topics

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Deceptive Defined

Deceptive: There must be a representation, omission, act, or practice that misleads or is likely to mislead the consumer (1 of 3)

Deceptive: There must be a representation, omission, act, or practice that misleads or is likely to mislead the consumer (2 of 3)

Deceptive: There must be a representation, omission, act, or practice that misleads or is likely to mislead the consumer (3 of 3)

Deceptive: The consumer’s interpretation of the representation, omission, act, or practice is reasonable under the circumstances (1 of 4)

Deceptive: The consumer’s interpretation of the representation, omission, act, or practice is reasonable under the circumstances (2 of 4)

Deceptive: The consumer’s interpretation of the representation, omission, act, or practice is reasonable under the circumstances (3 of 4)

Deceptive: The consumer’s interpretation of the representation, omission, act, or practice is reasonable under the circumstances (4 of 4)

Deceptive: The representation, omission, or practice must be material (1 of 7)

Deceptive: The representation, omission, or practice must be material (2 of 7)

Deceptive: The representation, omission, or practice must be material (3 of 7)

Deceptive: The representation, omission, or practice must be material (4 of 7)

Deceptive: The representation, omission, or practice must be material (5 of 7)

Deceptive: The representation, omission, or practice must be material (6 of 7)

Deceptive: The representation, omission, or practice must be material (7 of 7)

Deceptive Acts and Practices: Summary

Abusive Acts and Practices 4 Topics

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Abuse Defined (1 of 3)

Abuse Defined (2 of 3)

Abuse Defined (3 of 3)

Abuse: Let’s Break It Down

Consumer Complaints 1 Topic

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The Role of Consumer Complaints in Identifying Unfair, Deceptive, or Abusive Acts or Practices

Avoiding Unfair, Deceptive or Abusive Acts or Practices 14 Topics

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Marketing and Disclosures (1 of 4)

Marketing and Disclosures (2 of 4)

Marketing and Disclosures (3 of 4)

Marketing and Disclosures (4 of 4)

Terms or Service Requirements

Accurately Describing Terms and Conditions (1 of 2)

Accurately Describing Terms and Conditions (2 of 2)

Collections Requirements

Code of Ethics / Code of Conduct

Risky Behavior (1 of 4)

Risky Behavior (2 of 4)

Risky Behavior (3 of 4)

Risky Behavior (4 of 4)

Closing 1 Topic

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